At Godgiift.com, we want you to receive your order in good condition and as described on our website. Please read this Refund & Replacement Policy carefully before placing an order.
1-Day Replacement Policy
We offer a 1-day replacement policy, which means you have 1 day from the date of receiving your item to contact us and request a replacement.
Important Points
- No returns or replacements will be accepted for size issues or personal preferences. Product sizes and relevant measurements are provided in the product description, and customers are responsible for selecting the appropriate size.
- Replacement requests are subject to verification and inspection by our team.
- An unboxing video is mandatory for initiating a replacement request for a wrong, defective, or damaged item.
- Requests received after the 1-day replacement period has expired will generally not be accepted.
Eligible Cases for 1-Day Replacement
Our 1-day replacement policy applies only to the following situations:
Wrong Item Received
If you receive an item different from the one you ordered, you must provide a clear unboxing video showing the package and the item received.
Defective or Damaged Item Received
If your item arrives defective or damaged, you must provide a clear unboxing video showing the condition of the package and product when it was opened.
Replacement requests will be reviewed and approved only after inspection by our team.
Cases Not Eligible for Replacement
The following situations are not eligible under our 1-day replacement policy:
- Damage caused after delivery by the customer.
- Items that have been washed, worn, altered, misused, or otherwise damaged by the customer.
- Items returned without their original packaging, original box, inserts, tags, or accessories where applicable.
- Items that are not in the same condition in which they were received.
- Requests based solely on personal preference.
- Size-related issues where the correct size information was available in the product description.
- Requests submitted after the 1-day replacement period.
To qualify for an approved replacement, the item must generally be in the same condition in which you received it, unworn or unused, with its original packaging, inserts, and other included materials.
6-Month Free Replacement Policy
Selected Godgiift products are covered by a 6-month replacement policy for color-fading issues.
If your eligible product experiences color fading within 6 months of purchase, you may contact our team and provide photographs of the product for review.
If approved:
- You may receive a one-time replacement product.
- You will only be required to pay a ₹100 shipping and handling fee.
- The ₹100 shipping and handling fee must be paid in advance.
- Cash on Delivery is not available for the shipping and handling fee.
- You may return the original product to us at your own expense or retain it, as instructed by our team.
Exclusions
The 6-month color-fading replacement policy does not cover products that have been damaged, misused, altered, washed, or otherwise damaged by the customer.
Eligibility for this policy is subject to review by our team.
Partial Prepaid with Cash on Delivery
For orders placed using Partial Prepaid with Cash on Delivery, the nominal partial-prepayment fee of ₹59 is non-refundable.
If an order is returned to origin (RTO), the ₹59 partial-prepaid amount may be utilized toward a future order, subject to our applicable terms.
Return and Replacement Assessment
Based on the photographs, videos, order information, and other evidence provided by the customer, our team will determine whether a return or replacement is warranted.
Our decision regarding eligibility will be based on the applicable policy and inspection of the product.
Where a physical inspection is required, replacement or return approval will be subject to the product being received and inspected by our team.
Accepted Returns
Where a return is specifically approved under an applicable policy, a flat return fee of ₹100 may be deducted from the amount credited to the customer.
Unless otherwise required by applicable law, approved returns will generally be issued as store credit in the form of an in-store wallet balance, discount code, or gift card that can be used for a future purchase on Godgiift.com.
Prepaid Orders and Failed Delivery
For prepaid orders where the customer is unavailable or delivery cannot be completed successfully by our courier partner, any eligible refund or store credit may be issued after deducting applicable shipping or logistics charges.
We are not responsible for amounts overpaid directly to a courier person where the customer did not verify the COD amount stated on the order or delivery bill.
Refunds
Godgiift generally provides approved returns and replacements through store credit rather than direct refunds.
Direct refunds to a customer’s bank account, UPI account, or original payment method may be provided only in exceptional circumstances, such as:
- An order being delayed by multiple weeks; or
- A customer repeatedly receiving incorrect or damaged products.
Any such refund remains subject to review and approval.
Once an approved refund has been processed, the amount is generally credited to the original payment method within 4–5 business days. The actual time required for the refund to appear in your account may vary depending on your bank, payment service provider, or payment gateway.
How to Start a Return or Replacement Request
To request a return or replacement:
- Contact our support team with your order number and registered phone number or email address.
- Provide clear photographs and, where required, an unboxing video of the product and packaging.
- Explain the issue and provide any relevant comments or supporting information.
- If your order is eligible, we will initiate a return pickup through our courier partner where available.
- Once the product reaches us, it may be inspected by our team.
- If the request is approved, the applicable replacement or store credit will be processed according to this policy.
If a courier partner does not provide return pickup services for your pincode, you may be required to courier the product back to us. In such cases, the replacement or applicable store credit will be processed after the product is received and inspected.
Damages and Issues
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 1 day of receiving the order so that we can evaluate the issue and determine the appropriate resolution.
For eligible damage or wrong-item claims, an unboxing video is mandatory.
Non-Returnable and Non-Replacement Items
Certain products may not be eligible for return or replacement.
These may include:
- Nepali Rudraksha range, unless otherwise expressly stated on the relevant product page.
- Certain Premium range products for direct refunds or returns.
- Sale items.
- Gift cards.
- Products damaged, altered, washed, worn, or misused by the customer.
Premium range products may nevertheless be eligible for the 6-month free replacement policy for qualifying color-fading issues, subject to the terms and approval requirements described above.
Please contact us if you have questions about the eligibility of a specific product before placing an order.
Exchanges
If you wish to purchase a different product or variant for reasons other than an eligible defect or wrong-item issue, the fastest option may be to place a new order separately.
Any return or replacement of the original item remains subject to this Refund & Replacement Policy.
Contact Us
We will notify you after we receive and, where applicable, inspect your returned product and will inform you whether your replacement or return request has been approved.
If approved, the applicable replacement, store credit, discount code, or gift card will be issued according to this policy.
If more than 15 business days have passed since your approved return or refund was processed and you have not received the applicable credit or refund, please contact us.
Email: support@godgiift.com
WhatsApp: 1800- 8918-853
Last updated: 16 August 2026